PRIVACY POLICY

1. IDENTIFICATION

HOTEL ANABEL SA, hereinafter RESPONSIBLE, is responsible for the processing of personal data of the User and informs him that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and the Organic Law 3/2018 of December 5 (LOPDGDD), for which the following treatment information is provided:


2. INFORMATION AND CONSENT.


By accepting this Privacy Policy, the user is informed and gives their free, informed, specific and unambiguous consent for the personal data provided through the website located at the URL www.hotelanabel.com (hereinafter , the "Website") are treated by HOTEL ANABEL SA , as well as the data derived from its navigation and those other data that may be provided in the future to HOTEL ANABEL SA.

In a clear and simple way, to facilitate its understanding, determining freely and voluntarily if you wish to provide your personal data to HOTEL ANABEL S.A.


3. OBLIGATORY OF FACILITATING THE DATA.


The data requested in the forms of the Website are in general, mandatory (unless in the required field specified otherwise) to meet the stated purposes.

Therefore, if they are not provided or are not provided correctly, they can not be addressed, without prejudice to the fact that they can freely view the content of the Website.


4. WITH WHAT PURPOSE WILL HOTEL ANABEL S.A. THE PERSONAL DATA OF THE USER?


The personal data provided through the Website will be treated by HOTEL ANABEL S.A. according to the following purposes:


1. Data provided for making reservations, both through the Website and (call center, email or chat) for individual bookings or groups and rooms:

-          Manage the making of reservations requested by the user.

-          Sending the confirmation or documentation of the reservation made.

-          In the case of giving consent for this, the sending of commercial communications by HOTEL ANABEL S.A.

-          Carry out analyzes on the use of the Website and check the preferences and behavior of users.

2. Data provided to register as a registered user at HOTEL ANABEL S.A. :

-          Manage your request for registration or withdrawal within the modality chosen by the user.

-          Verify that the user meets the requirements to register within the selected modality, provided that HOTEL ANABEL S.A. consider it convenient.

-          Processing and response to possible requests for information made by the user.

-          Search for promotions that adjust to the needs that the user selects.

-          For sending personalized commercial communications by HOTEL ANABEL S.A.

-          Carry out analyzes on the use of the Website and check the preferences and behavior of users.

3. Data provided through the form:

-          Manage contact requests and user information through the channels provided for it on the websites of HOTEL ANABEL S.A. .

-          Management of the petition filed

-          Carry out analyzes on the use of the Website and check the preferences and behavior of users.

4. Data provided for publications in the BLOGs owned by HOTEL ANABEL S.A. :

-          Manage the publication of your comments on the Website.

-          Manage the subscription and / or download the blog Newsletter at the request of the user.

-          Carry out analyzes on the use of the Website and check the preferences and behavior of users.

-          In the event that this is necessary, control the content of user comments and, where appropriate, eliminate those whose content does not conform to the conditions applicable to this Website at the discretion of HOTEL ANABEL S.A.

5. Data provided for the modification and cancellation of reservations:

-          Manage requests for modification or cancellation of your reservation requested by the user to HOTEL ANABEL S.A. .

-          Send you the answer to the request submitted to HOTEL ANABEL S.A. .

-          Carry out analyzes on the use of the Website and check the preferences and behavior of users.

6. Data provided for the Newsletter:

-          Manage the subscription and / or cancellation of the Newsletter, made through the channel provided on the Website of HOTEL ANABEL S.A. .

7. Data provided for the Quality Program:

-          Manage the Loyalty Program and process your application for incorporation, assign your member number, access codes to your private online area and allow you to accumulate and redeem your points.

-          Adapt the services of the Loyalty Program to the preferences and preferences of the Owner, as well as measure their degree of satisfaction with the service provided in our hotels. This purpose may include sending quality surveys and adapting and personalizing the services provided by HOTEL ANABEL S.A.

-          Send communications related to your account, including, among others, points balance, category of your card, notifications and any other that keeps you informed of the status of your account.

-          Sending personalized commercial communications through email or equivalent means, about offers and services related to the Program, unless you object to said treatment.

 

8. Data provided in the contact forms and web page:

-          Manage contact requests and user information through the channels provided for it on the websites of HOTEL ANABEL S.A. .

-          Management of the petition filed.

-          Carry out analyzes on the use of the Website and check the preferences and behavior of users.

9. Data provided in the cart recovery form:

-          Sending the reminder of the reservation not finalized by the user or, as the case may be, of the searches made by the user.

-          Carry out analyzes on the use of the Website and check the preferences and behavior of users.

5. WHAT USER DATA WILL ANA HOTEL S.A. ?

HOTEL ANABEL S.A. will treat the following categories of user data:

Data provided for making reservations, both through the Website and (call center, email or chat) for individual bookings or groups and rooms:

-          Identification data: name, surnames, nationality.

-          Contact information: email address, telephone number.

-          Transaction data of goods and services at HOTEL ANABEL S.A. : Products and services acquired or on which you show interest.

-          Stay preferences.

-          Economic, financial and insurance data.

-          Other data: data provided by the interested parties in the open fields or through the call made.

-          Navigation data.

2. Data provided to register as a registered user at HOTEL ANABEL S.A. :

-          Identification information: name, surname, address and nationality.

-          Contact information: email address, telephone number.

-          Codes or identification keys of user and / or owner.

-          Details of employment detail: profession, sector.

3. Data provided through the cart recovery form:

-          Identification data: name, surnames, address, nationality.

-          Contact information: email address, telephone number.

-          Transaction data of goods and services.

-          Other data: data provided by the interested parties in the open fields of the forms provided on the Website or in the attached documents.

-          Navigation data.

4. Data provided for publications in the BLOGS owned by HOTEL ANABEL S.A.

-          Identification data: name, surnames, address, nationality.

-          Contact information: country of residence, email address.

-          Navigation data.

5. Data provided for the modification and cancellation of reservations:

-          Identification data: name, surnames, address, nationality.

-          Contact information: email address, telephone number.

-          Transaction data of goods and services

-          Economic, financial and insurance data.

-          Other data: data provided by the interested parties in the open fields of the forms provided on the Website or in the attached documents.

-          Navigation data.

6. Data provided for the Newsletter:

-          Identification data: name, surnames, address, nationality.

-          Contact information: country of residence, email address.

-          Personal characteristics data language.

7. Data provided in the contact forms and page:

-          Identification data: name, surnames, address, nationality.

-          Contact information: email address, telephone number.

-          Transaction data of goods and services.

-          Other data: data provided by the interested parties in the open fields of the forms provided on the Website or in the attached documents.

-          Navigation data.

9. Data provided in the cart recovery form:

-          Contact information: address and email.

-          In case the user provides data of third parties, he / she declares to have the consent of the same and undertakes to transfer the information contained in the Privacy Policy, exempting HOTEL ANABEL S.A. of any responsibility in this regard. However, HOTEL ANABEL S.A. may carry out the periodic verifications to verify this fact, adopting the due diligence measures that correspond, in accordance with the data protection regulations.

6. WHAT IS THE LEGITIMATION OF THE TREATMENT OF USER DATA?

The legitimacy of the processing of your personal data will be the following:

1.       To make reservations, both through the Website and contact center (call center, email or chat) for individual bookings or groups and rooms: the execution of the contract between the parties. For the execution of analyzes on the use of the web, the legitimate interest of HOTEL ANABEL S.A.

2.       For the management of registration as a registered user: in the requested consent and, in the cases of verification of compliance with the conditions by the user, as well as for the execution of analyzes on the use of the website, the legitimate interest of HOTEL ANABEL SA . However, if you withdraw your consent, this will not affect the lawfulness of the treatments carried out previously.

3.       For the cart recovery form: in the consent that is requested and that you can withdraw at any time. However, if you withdraw your consent, this will not affect the lawfulness of the treatments carried out previously. For the execution of analyzes on the use of the web, the legitimate interest of HOTEL ANABEL S.A.

4.       For the management and publication of comments or publications sent by users in the BLOGs owned by HOTEL ANABEL S.A. : in the consent given by the user and, in the cases of execution of analysis of the Website, to check the preferences and behaviors of the users, as well as to control the content of the comments, legitimate interest of HOTEL ANABEL S.A. . If you withdraw your consent to the treatment of publication of the comments, it will be deleted by HOTEL ANABEL S.A. of the Website.

5.       For the modification and / or cancellation of your reservation in the execution of the contract between the parties. For the execution of analyzes on the use of the web, the legitimate interest of HOTEL ANABEL S.A.

6.       For the sending of Newsletter: in the consent given by the user.

7.       For sending contact forms and Corporate website: in the consent provided by the user. For the execution of analyzes on the use of the web, the legitimate interest of HOTEL ANABEL S.A. .

8.       To send the cart recovery reminder: reminder: in the consent given by the user. For the execution of analyzes on the use of the web, the legitimate interest of HOTEL ANABEL S.A. .

The consents obtained for the mentioned purposes are independent, so the user may revoke only one of them, not affecting the others.

To revoke said consent, the User may contact HOTEL ANABEL S.A. through the following channels: info@hotelanabel.cat

7. WITH WHAT RECIPIENTS WILL THE USER'S DATA BE SHARED?

The user's data may be communicated to:

1.       Data provided for making reservations, both through the Website and (call center, email or chat) for individual bookings or groups and rooms:

             - Integrated or adhered companies, all dedicated to the hotel sector, will need to have access to their data for the correct provision of the selected services. In the same way, your data will be communicated to those entities that                  own the hotels, in order that they know the conditions of your stay (price, dates, services included, ...), with the sole purpose of being able to provide you with the services correctly.

2.       Data provided to register as a registered user at HOTEL ANABEL S.A. :

             -Companies belonging to the group to which HOTEL ANABEL S.A. belongs. , only for internal administrative purposes and / or for the purposes indicated above.

3.       Data provided through the cart recovery form:

             -Companies belonging to the group to which HOTEL ANABEL S.A. belongs. , only for internal administrative purposes and / or for the purposes indicated above.

4.       Data provided for publications in BLOGs owned by HOTEL ANABEL S.A. :

             -The data provided by the user will be published on the Website, so it will be accessible by all those who access it.

5.       Data provided for the modification and cancellation of reservations:

              -Companies that are integrated or adhered to, all dedicated to the hotel sector, will need to have access to their data for the correct provision of the selected services. In the same way, your data will be communicated to those                    entities that own the hotels, so that they know the conditions of your stay with the sole purpose of being able to provide the services correctly.

6.       Data provided for the sending of the Newsletter, will not be communicated with third companies.

7.       Data provided in contact forms and web page:

              -Companies belonging to the group to which HOTEL ANABEL S.A. belongs. , only for internal administrative purposes and / or for the purposes indicated above.

8.       Data provided in the cart recovery form: cart recovery:

              -Companies belonging to the group to which HOTEL ANABEL S.A. belongs. , only for internal administrative purposes and / or for the purposes indicated above.

Additionally, the data may be accessible by providers of HOTEL ANABEL S.A. , said access being the necessary for the adequate fulfillment of the legal obligations and / or the previously indicated purposes. These providers will not treat your data for their own purposes that have not been previously informed by HOTEL ANABEL S.A. .

8.INTERNATIONAL DATA TRANSFERS


We inform you that your data will NOT be transferred to third countries

 

 

9.CONSERVATION OF DATA

 

Your data will be kept during the following periods:

 

  • Data provided for making reservations, both through the Website and contact center (call center, email or chat) for individual bookings or groups and rooms: will be retained during the contractual relationship and, once the same , during the limitation period of legal actions that may derive from it.
  • Data provided to register as a registered user at HOTEL ANABEL S.A. : as long as the user does not revoke the consent given. However, if you withdraw your consent, this will not affect the lawfulness of the treatments carried out previously.
  • Data provided through the cart recovery form: during the period necessary for the management of your request sent.
  • Data provided for publications in the BLOGS owned by HOTEL ANABEL S.A. The data will be kept as long as the user does not revoke the consent granted.
  • Data provided for the modification and cancellation of reservations: they will be kept during the contractual relationship and, once it is finalized, during the limitation period of the legal actions that may derive from it.
  • Data provided for the sending of Newsletter: they will be conserved as long as the user does not revoke the consent given to the effect.
  • Data provided in contact forms and web page: they will be kept for the time necessary to process and answer your request and, once the same, during the period of limitation of legal actions arising from the aforementioned request.
  • Data provided in the cart recovery form: cart recovery: they will be kept 15 days after the abandonment of the reservation.

 

10.RESPONSIBILITY OF THE USER.

 

The user:

  • Guarantees that it is more than eighteen (18) years old and that the data provided to HOTEL ANABEL S.A. They are true, accurate, complete and up-to-date. For these purposes, the user is responsible for the accuracy of all the data communicated and will keep the information provided in a timely manner, in a way that responds to their real situation.
  • Guarantees that you have informed third parties of those who provide your data, if any, of the aspects contained in this document. It also guarantees that you have obtained your authorization to provide your data to HOTEL ANABEL S.A. for the purposes indicated.
  • You will be responsible for false or inaccurate information provided through the Website and for any damages, direct or indirect, that this may cause to HOTEL ANABEL S.A. or to third parties.

 

11.EXERCISE OF RIGHTS.


The user can send a letter to HOTEL ANABEL S.A. , to the address indicated in the heading of this Policy, or by means of an email to the address info@hotelanabel.cat, enclosing a photocopy of your identity document, at any time and free of charge, to:

To download the exercise document of rights click here

  • Revoke the consents granted.
  • Get confirmation about whether at HOTEL ANABEL S.A. Personal data concerning the user or not is being processed.
  • Access your personal data.
  • Correct incorrect or incomplete data.
  • Request the deletion of your personal data when, for some reason, the data is no longer necessary for the purposes for which it was obtained.
  • Obtain from HOTEL ANABEL S.A. the limitation of data processing when any of the conditions provided in the data protection regulations are met.
  • Request the portability of the data provided by the User in those cases provided for in the regulations.
  • Contact the HOTEL ANABEL S.A. through the following address: info@hotelanabel.cat
  • File a complaint regarding the protection of your personal data with the Spanish Agency for Data Protection at the address Calle de Jorge Juan, 6, 28001 Madrid www.aepd.es., when the interested party considers that HOTEL ANABEL S.A. has violated the rights that are recognized by the applicable regulations on data protection.

 

 

12.SECURITY MEASURES


HOTEL ANABEL S.A. treat the user's data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy regarding them, in accordance with the provisions of the implementing regulations, adopting the necessary technical and organizational measures to ensure the security of your data and avoid their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed to.